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Return Policy

Return Policy

Our job is to make you happy

 

We stand behind all of the products we have curated for our site, and we work with the best manufacturers in the world to ensure you'll love every Benton & Buckley item in your home. The design details, quality, safety, and sustainability of our products will meet, if not exceed, your expectations. We hope you love your selections, but if you're not completely satisfied with your purchase, we'll gladly take returnable items in an unused condition fit for resale within 7 days of delivery. (Note:Some Exclusions apply. See below).

Is My Item Returnable?

Please note, we also do not accept returns on:

Bath Towels, Sheeting, Bed Essentials

wired or assembled products

custom made to order items

used items or items without original packaging

altered items (repainted, refinished, cut, etc.)

final sale items or gift cards

international orders and orders outside of the contiguous US

 

How Do I Return My Item?

Simply mail to us at

Benton and Buckley

10866 York Road

Cockeysville, MD 21030

We cannot accept returns without the the original packaging.

 

How Can I Receive My Refund?

We offer two options regarding your refund for a return:

1. Benton & Buckley Store Credit: Receive your return refund in the form of store credit for the merchandise price, less the cost of outbound and return shipping. If you return for store credit, all restocking fees are waived.

2. Original Form of Payment: Receive your refund in the form of your original form of payment for the merchandise price, less the cost of outbound and return shipping AND a 15% restocking fee.

Why Do You Assess Restocking Fees On Returns?

When you return an item, a lot of time, labor, and company cost is required to receive your package and restock your item back into our warehouses. Additionally, the majority of furniture and accessories returned are not packaged to original factory standards or incur damage during transit. Because we provide our customers free standard shipping on all items over $100 and absorb that cost, we must assess restocking fees.

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Why Do You Assess Restocking Fees On Returns?

When you return an item, a lot of time, labor, and company cost is required to receive your package and restock your item back into our warehouses. Additionally, the majority of furniture and accessories returned are not packaged to original factory standards or incur damage during transit. Because we provide our customers free standard shipping on all items over $100 and absorb that cost, we must assess restocking fees.

Is My Item Returnable?

 

Please note, we also do not accept returns on:

Bath Towels, Sheeting, Bed Essentials

wired or assembled products

custom made to order items

used items or items without original packaging

altered items (repainted, refinished, cut, etc.)

final sale items or gift cards

international orders and orders outside of the contiguous US

 

How Can I Receive My Refund?

 

We offer two options regarding your refund for a return:

1. Benton & Buckley Store Credit: Receive your return refund in the form of store credit for the merchandise price, less the cost of outbound and return shipping. If you return for store credit, all restocking fees are waived.

2. Original Form of Payment: Receive your refund in the form of your original form of payment for the merchandise price, less the cost of outbound and return shipping AND a 15% restocking fee.

 




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 443-667-0562

  bentonandbuckley@gmail.com

  10866 York Road

Cockeysville, Md 21030